Policy of Quality

The Policy of Quality, of the Information Management System and Business Continuity Plan expresses the commitment made by the Managing Board regarding the implementation of the decisions within the Promotion, Quality Management, Information Security and Business Continuity, considering them essential in the activities developed by RNA.

Mission
Our mission consists in ensuring the highest standards of quality control for provided services, and our goal is to fully protect people, helping them effectively when they really need us the most, 24 hours a day, 365 days a year.

Vision
RNA offers customized solutions and adequate to each market segment, emphasizing flexibility and adaptability according to the needs of our partners, namely:

• Provide a Service Excellence;

• Bring value to our partners;

• Being a reference in the creation of integrated solutions;

• Maximum speed and efficiency in product and service design.

Values
RNA stands it’s activity by presenting values such as Trust, Ambition, Honesty, Excellence, Commitment and Accuracy, for what searches for:

• Supply products and services in travel assistance / healthcare assistance / body injury / home assistance and legal protection, with quality and full compliance with applicable standards, laws and regulations or any other regulations approved by the company.

• Ensure customer, supplier and stakeholder satisfaction, encouraging a high sense of responsibility, competitiveness and maximization of results.

• Establish and promote partnerships with international and national companies in order to meet market demands and Customer’s needs and expectations, as well as identify new business opportunities on an ongoing basis.

• Ensure the safety of data and of information regarding authenticity, integrity, availability and confidentiality;

• In case of incident, ensure business continuity in a previously set period of time;

• Promote awareness programs and encouraging continued training and professional update for our professionals, in order for them to be aware of their individual and collective responsibilities, valuing everyone’s work.

• Promote improvement, evaluating the performance of the Integrated Management System, in the definition and revision for the company’s established objectives.

RNA Managing Board is responsible for the definition and approval of the Quality Policy, Information Management System and Business Continuity Plan in force. Therefore, RNA Managing Board is responsible for the creation of favorable conditions within the organization in order to have its Policy released, understood and implemented by its own professionals.
Annually the Quality Policy, Information Management System and Business Continuity Plan is submitted to the RNA Managing Board to appreciation. Whenever it is possible, this appreciation is reconciled with the Management Review of the Integrated system.


Objectives of the Integrated Management System
Aiming to continuously improve the performance and effectiveness of its Quality Management System and processes, RNA has strategically defined its Quality Objectives.

These objectives are coherent with the company’s strategic options and consistent with the company’s Quality Policy, Information Management System and Business Continuity Plan.

RNA follows up and evaluates compliance with these Objectives through the definition, quantification, measurement, and/or monitoring of indicators and actions that allow objectively the release of its extent.

RNA seeks to establish its own spirit and culture, covering all the company’s functions as a whole, being now consolidating the designed objectives for its own activities.

Proposed Objectives:
 

• unique quality assurance of the supplied products and services;

• customer satisfaction and loyalty;

• satisfaction and motivation of the company’s professionals;

• adequacy, rationalization, and optimization of processes and means;

• improving the efficiency and effectiveness of the company’s professionals;

• minimize damages caused by potential accidents;
   
• business consolidation, profitability and extension.

RNA wants distinguish itself for its organization dynamism, culture, technical competence and reliability of its resources, through the supply of processes and products able to fulfill the terms and expectations of the Clients.